FAQ

YES. We are always open rain or shine. Dark Hour is 100% indoors and climate controlled with a large portion of the queue indoors during Halloween season. Much of the line during Halloween season is outside and under a large tent on concrete. On extremely busy nights the endmost part of the line will be outside of any cover.

Our operating hours vary depending on what night you visit. Generally, we’re open Friday and Saturday nights during Halloween Season from 7:00pm to 12:00 midnight and any other nights of the week we are open from 7pm-10pm, or, 7pm-11pm.  Please visit our website calendar for the most up-to-date changes and times. 

Yes, you can buy tickets online or at the door, but it is strongly encouraged to buy your tickets in advance.  Tickets are higher at the door and can sell out.   Demand rises the closer we get to event date. Click here for all pricing options and information.

Yes. It is really scary!

We recommend printing your tickets at home. However, if you have a smartphone, we are able to scan the tickets from your phone.

We highly suggest planning your trip to the haunted house in advance. If you can’t make it for the date, you bought your ticket, the face value of the ticket can be credited towards your new ticket. You will need to visit ticket counter upon arrival to update your ticket. Please note that, like many large events, we do not offer refunds under any circumstances.

They say there’s safety in numbers, so bring a friend, or 14! Dark Hour offers group rates of $8 off each ticket starting at parties of 15 or more. Group rate purchases must be made in a single transaction in advance online, or in person during normal operating hours. *Note that when purchasing group tickets online, the rates will automatically be adjusted at checkout for the group discount. There are no refunds for unused tickets.

No.

No. However, you can purchase another ticket if you would like to walk through the haunted house again.

No. You paid us to frighten you. If you can’t finish the experience, we’ll take it as a compliment. Like most large live events, we do not offer refunds.

YES. We are always open rain or shine. Dark Hour is 100% indoors and climate controlled with a large portion of the queue indoors during Halloween season. Much of the line during Halloween season is outside and under a large tent on concrete. On extremely busy nights the endmost part of the line will be outside of any cover.

It depends. During our September dates, the wait is usually very short. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be long. The closer you come to opening time the shorter the wait. We do offer a Fast Pass that reduces your wait substantially on very busy nights.

A portion of the queue is indoors. A large portion of the outdoor queue is on concrete under a large tent. In the event of inclement weather, we will do our best to make sure no one has to wait outdoors without any cover.

Yes, although there are certain areas that may have to be by-passed. We do provide a character escort to make navigating the dark hallways as smooth and yet as terrifying as possible.

Yes. We do our best to have our staff watch out for you. We always have off-duty police officers at the event for your safety.

No. Photography and video recording (including GoPros) are absolutely not permitted.

 If you get too scared, stay calm and tell the nearest actor and they will escort you outside. Please note, we do not give refunds under any circumstances. You paid us to scare you.

We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.

No. We offer free paved parking around the haunted house. On busier nights, our lot may fill up but there is usually available parking nearby. Please be respectful of our neighbors and do not park in any reserved spots.

It’s difficult to give an accurate answer to this question- some people run right through, while others take their time. It really depends on how well you can handle the fear! Most groups spend 30-35 minutes.

Yes. We have many strobe lights throughout the entire haunted house as well theatrical fog. It is not recommended for people that have Epilepsy go through the haunted house. We also don’t recommend Dark Hour for people with asthma, heart issues or who are pregnant. We want everyone to have a safe time. You can always ask your physician to see if you can go through, however, we just don’t want you to get hurt.

The maximum group size is 8 people, but please keep in mind that this is self-paced show and not everyone travels the same speed when scared.  Especially on busy nights, some groups may meet up inside the haunt however, the show is designed to handle a large volume of people each night with maximum scares and entertainment for everyone.  Please always continue moving forward inside the haunt; you never know where the next scare might come from!

No. Our monsters will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur, as they do get very close but they will not touch.

The short answer is no. As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.

No. We recommend Dark Hour for ages 10 & up. However, we will not allow anyone under the age of 5. It is largely up to you as a parent to know what your child can handle. Also, remember that each guest has to be able to walk on their own (we are wheelchair accessible). We’ve had grown men bail out before they even made it inside and we’ve had children as young as 5 go through the whole house and love it. Dark Hour contains many loud noises, dark and foggy areas, intense scares, monsters, and some mild gore. As a parent, please use your best discretion.

We do not recommend people with asthma go through the haunted house. We suggest contacting your Physician to discuss the situation with them since we have numerous fog effects throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We just want everyone to have a safe time.

No. We love our furry friends too, but the environment created at Dark Hour is definitely not one they’d enjoy. Even well-trained service animals are not effectively prepared for the environment that a haunted house presents. For the safety of our guests and staff, animals of any kind are not permitted to join you in your Dark Hour experience.

We do not recommend pregnant women go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

No.  Dark Hour is recommended for ages 10 & up. However, we will not allow anyone under the age of 5. EVERYONE who goes through must walk and children can NOT be carried.  If they’re too young to walk, they’re too young, period.  Dark Hour contains moist & uneven walking surfaces and areas of total darkness. It is not safe or wise to carry a small child. Please use your discretion as a parent before purchasing a ticket for your child. Like many large events, we do not offer refunds under any circumstances.

Yes. We accept all major credit cards and debit cards at our on-site ticket office and here at our online ticketing page.

Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc… We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!! Also note that Dark Hour has regulation 30.07 signage posted at the entry to the main ticketing area.

Please fill out the application HERE.

Please email info@darkhourhauntedhouse.com or message us via our Facebook page.

Yes, most costumes are welcomed. However, please be aware of the following safety restrictions: NO masks or helmets may be worn. NO oversized costumes such as stilts or inflatables. NO handheld props or costume pieces. If our staff advises against any costumes or costume pieces you will have to change or leave certain costume elements in your car before entering Dark Hour. Please note that like many large events, we do not offer refunds under any circumstances.

Please email info@darkhourhauntedhouse.com

Please pay attention and dress accordingly. It is strongly recommended to wear closed toe shoes. High heels and flip flops are strongly advised against. You will encounter various walking surfaces, darkness, and moisture inside the haunted house. Comfortable casual wear that you can move in is suggested.