PRIVACY POLICY

Privacy Policy

For Dark Hour Haunted House, the North American Cryptid Museum, and related ticketing websites

Effective Date: 07/28/2026

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you. It applies when you visit our websites, buy or manage tickets online, contact us, or visit Dark Hour Haunted House or the North American Cryptid Museum. In this policy, “Dark Hour,” “we,” “us,” and “our” mean Dark Hour Designs LLC, doing business under those names.

1. Information We Collect

Information you provide

• Contact information, such as your name, email address, phone number, and mailing address.
• Ticket and transaction information, such as the event, date, time, ticket type, quantity, discount or promo code, and payment status.
• Account or attendee information you enter through a ticketing platform, including information used to deliver or look up a ticket.
• Messages and customer-service information when you email, call, submit a form, request a ticket change, report a problem, or communicate with our staff.
• Accommodation, accessibility, safety, or incident information you voluntarily provide. Please share only what is reasonably needed for us to assist you.
• Survey, contest, or event-registration information when you choose to participate.

Information collected automatically

• Device and browser information, including IP address, browser type, operating system, device identifiers, and language settings.
• Website activity, such as pages viewed, links clicked, referring pages, approximate location based on IP address, and the date and time of a visit.
• Cookie and similar technology data used for site operation, analytics, fraud prevention, and advertising measurement.
• Security and venue information, such as surveillance footage, access logs, scanned ticket status, and incident records created for safety, loss prevention, or operational purposes.

Payment information

Payments are generally handled by third-party payment processors or ticketing providers. We may receive limited payment details, such as payment status, transaction number, card type, or the last four digits of a card, but we generally do not receive or store the full payment card number.

Information from other sources

We may receive information from ticketing platforms, payment processors, event partners, marketing providers, social media platforms, fraud-prevention services, or another person who buys or transfers a ticket for you.

2. How We Use Information

• Process payments, issue tickets, deliver QR codes, confirm orders, and manage attendance.
• Provide customer service, locate orders, handle date or time change requests, and respond to questions.
• Operate the haunted house, museum, websites, box office, check-in process, and guest services.
• Protect guests, staff, property, and systems; prevent fraud, misuse, chargebacks, and security incidents.
• Send transactional messages about purchases, schedule changes, closures, safety information, or customer-service requests.
• Send promotional emails or texts when you have opted in or when otherwise permitted by law. You may opt out of marketing at any time.
• Understand attendance and website use, improve our attractions and services, and measure advertising performance.
• Comply with law, enforce our Terms of Service, resolve disputes, and protect our legal rights.

3. Cookies, Analytics, and Advertising

Our websites and the services embedded in them may use cookies, pixels, local storage, analytics tools, and similar technologies. Some are necessary for ticketing, security, and site operation. Others help us understand website use or measure advertising.

You can usually control cookies through your browser or device settings. Blocking some cookies may prevent parts of the website or ticketing process from working correctly. Our website may also use third-party analytics or advertising tools that collect information directly under their own privacy policies.

We do not sell personal data for money as part of our ordinary business operations. Some privacy laws may treat certain advertising-related disclosures as a “sale,” “sharing,” or targeted advertising. Where required, you may request to opt out as described below.

4. When We Share Information

• Service providers. We share information with companies that provide ticketing, payment processing, website hosting, email or text delivery, analytics, advertising, security, customer support, and other operational services.
• Event and business partners. We may share limited information with a partner when needed to operate a co-produced event, fulfill a purchase, or provide a requested service.
• Legal and safety purposes. We may disclose information when we reasonably believe it is required by law, legal process, insurance requirements, or necessary to protect people, property, systems, or rights.
• Business changes. Information may be transferred as part of a merger, sale, financing, reorganization, or transfer of all or part of the business.
• With your direction or consent. We may share information when you ask us to do so, such as when transferring a ticket or coordinating with another member of your party.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as allowed by law and their agreements with us.

5. Texas Privacy Rights

Where the Texas Data Privacy and Security Act applies, a Texas resident may have the right to:

• Confirm whether we process your personal data and access that data.
• Correct inaccurate personal data.
• Delete personal data provided by or obtained about you, subject to legal exceptions.
• Receive a portable copy of personal data you previously provided to us, when required.
• Opt out of targeted advertising, the sale of personal data, or certain profiling.
• Exercise these rights without unlawful discrimination or retaliation.

How to submit a request

Email info@darkhourhauntedhouse.com with the subject line “Privacy Request,” or mail a written request to the address in the Contact Us section. Describe the right you want to exercise and provide enough information for us to locate and verify the relevant records.

We may ask for reasonable verification before completing a request. An authorized agent may submit a request when permitted by law, but we may require proof of authority and may verify the request directly with the consumer.

We will respond without undue delay and generally within 45 days. When reasonably necessary, we may extend the response period once by up to 45 additional days and will explain the reason for the extension.

Appeals

If we deny a privacy request, you may appeal by emailing or mailing us with the subject line “Privacy Appeal.” Please identify the original request and explain why you believe the decision should be reconsidered. If an appeal is denied, we will provide information about how to contact the Texas Attorney General when required by law.

6. Sensitive Information

We do not ask guests to provide sensitive information unless it is reasonably necessary for an accommodation, safety matter, incident, legal obligation, or another specific purpose. We do not use voluntarily provided health or accessibility information for advertising. We do not knowingly sell sensitive personal data.

7. Children’s Privacy

Our websites and online ticketing services are intended for use by adults and are not directed to children under 13. A parent or legal guardian should purchase or manage tickets for a child. We do not knowingly collect personal information online directly from a child under 13 without legally required parental consent. If you believe a child under 13 provided personal information to us online, contact us so we can review and delete it as appropriate.

8. Data Security and Breach Response

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, payment system, email account, or storage method can be guaranteed to be completely secure. If a security incident occurs, we will investigate and provide legally required notices.

9. Data Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including ticket fulfillment, customer service, accounting, tax, security, chargeback, insurance, legal, and recordkeeping needs. Retention periods vary based on the type of information and legal requirements. We may retain de identified or aggregated information that no longer reasonably identifies you.

10. Your Communication Choices

Transactional messages about a purchase or visit are not marketing messages and may still be sent when needed. You may unsubscribe from promotional email using the link in the message. For promotional text messages, follow the opt-out instructions in the message. Opting out of marketing does not cancel an order, ticket, or necessary service communication.

11. Third-Party Websites and Platforms

Our websites may link to or use third-party ticketing, payment, mapping, social media, video, or other services. Those companies control their own privacy practices. This policy does not replace their privacy policies, and we encourage you to review the policy shown by the service you use.

12. Changes to This Policy

We may update this Privacy Policy as our practices, technology, vendors, or legal obligations change. The updated version will be posted with a revised effective date. Material changes may also be communicated through the website, email, or another reasonable method.

13. Contact Us

Questions, privacy requests, and appeals may be sent using the contact information below: