FAQs

GENERAL QUESTIONS

Q: What time are you open?

A: Our operating hours vary depending on what night you visit. Generally, we’re open Friday and Saturday nights from 7:00pm to 12:00 midnight and any other nights of the week we are open from 7:00pm to 10:00pm. Please check our operating calendar for specific dates and times.

 

Q: How much does it cost? Can we buy tickets online?

A: Yes, you can buy tickets online or at the door. Click here for all pricing options and information.

 

Q: Is it really scary?

A: Yes. It is really scary!

 

QUESTIONS ABOUT TICKETS

Q: Do I need to print off my tickets?

A: We recommend printing your tickets at home. However, if you have a smartphone, we are able to scan the tickets from your phone.

 

Q: Can I switch the date of my ticket? I can’t make it on the night for which I purchased the ticket.

A: We highly suggest planning your trip to the haunted house in advance. If you can’t make it for the date you bought your ticket, it is still valid for any night of the season that we are open until it is scanned. Please note that, like many large events, we do not offer refunds under any circumstances.

 

Q: Are there discounts for children?

A: No. All tickets are the same price.

 

Q: Once we’ve paid for admission, are we able to go through again?

A: No. However, you can purchase another ticket if you would like to walk through the haunted house again.

 

Q: Are group discounts available?

A: Yes. Group rates start at parties of 15 or more. Group discounts and reservations can be made on our ticketing page. Select the group ticketing options toward the bottom of the page. If you have questions, please give us a call at 214-769-2835 or email [email protected].

 

Q: Do I get my money back if I do NOT make it through the haunted house?

A: No. Like any large event, we do not give refunds under any circumstances.

 

ON-SITE/DAY OF EVENT QUESTIONS

Q: How long is the wait in line?

A: It depends. During our September dates, the wait is usually very short. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be long. The closer you come to opening time the shorter the wait. We do offer a Fast Pass that reduces your wait substantially on very busy nights.

 

Q: Do you charge for parking?

A: No. We offer free paved parking around the haunted house. On busier nights, our lot may fill up but there is usually available parking nearby. Please be respectful of our neighbors and do not park in any reserved spots.

 

Q: Is the waiting area inside?

A: A portion of the waiting area is inside. A large part of the outdoor queue is however, under a large tent. In the event of inclement weather, we will do our best to get everyone through the outside queues as quickly as possible. For all of our events outside of the Halloween season, the entire wait is indoors.

 

Q: How long does it take to go through?

A: It’s difficult to give an accurate answer to this question- some people run right through, while others take their time. It really depends on how well you can handle the fear! Most groups spend 20-30 minutes inside the main haunt.

 

Q: Is Dark Hour handicap accessible?

A: Yes, although there are certain areas that may have to be by-passed. We do provide a character escort to make navigating the dark hallways as smooth and yet as terrifying as possible.

 

Q: Do you have strobe lights in the haunted house?

A: Yes. We have many strobe lights throughout the entire haunted house as well theatrical fog. It is not recommended for people that have Epilepsy go through the haunted house. We also don’t recommend Dark Hour for people with asthma, heart issues or who are pregnant. We want everyone to have a safe time. You can always ask your physician to see if you can go through, however, we just don’t want you to get hurt.

 

Q: Is there security?

A: Yes. We do our best to have our staff watch out for you. We always have off-duty police officers at the event for your safety.

 

Q: How large of a group can enter the haunted house?

A: The maximum group size is 8 people, but please keep in mind that this is self-paced show and not everyone travels the same speed when scared.  Especially on busy nights, some groups may meet up inside the haunt however, the show is designed to handle a large volume of people each night with maximum scares and entertainment for everyone.  Please always continue moving forward inside the haunt; you never know where the next scare might come from!

 

Q: Can we take photos and/or videos inside the haunted house?

A: No. Photography and video recording (including GoPros) are absolutely not permitted.

 

Q: Will they touch us, or can we touch them?

A: No. Our monsters will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur, as they do get very close but they will not touch.

 

Q: If I enter the haunted house and get too scared, what do I do?

A: If you get too scared, stay calm and tell the nearest actor and they will escort you outside. Please note, we do not give refunds under any circumstances. You paid us to scare you.

 

Q: Can I bring my purse and/or bag into the haunted house?

A: We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.

 

Q: Are there live animals, reptiles, or insects inside?

A: The short answer is no. As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.

 

WHO SHOULD/SHOULDN’T ATTEND

Q: Is there an age limit?

A: No. We recommend Dark Hour for ages 10 & up however, no strict age limit is enforced. It is largely up to you as a parent to know what your child can handle. We’ve had grown men bail out before they even made it inside and we’ve had children as young as 7 go through the whole house and love it. Dark Hour contains many loud noises, dark and foggy areas, intense scares, monsters, and some mild gore. As a parent, please use your best discretion.

Q: Can pregnant women go through the haunted house?

A: We do not recommend pregnant women go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

 

Q: If I have asthma, can I go inside of the haunted house?

A: We do not recommend people with asthma go through the haunted house. We suggest contacting your Physician to discuss the situation with them since we have numerous fog effects throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We just want everyone to have a safe time.

 

Q: Can I bring my dog?

A: No! We love our furry friends too but the environment created at Dark Hour is definitely not one they’d enjoy.

 

MISCELLANEOUS – A FEW MORE QUESTIONS

Q: Do you accept credit cards?

A: Yes. We accept all major credit cards and debit cards at our on-site ticket office and here at our online ticketing page.

 

Q: Can I wear a costume?

A: Yes, most costumes are welcomed. However, please be aware of the following safety restrictions: NO masks or helmets may be worn. NO oversized costumes such as stilts or inflatables. NO handheld props or costume pieces. If our staff advises against any costumes or costume pieces you will have to change or leave certain costume elements in your car before entering Dark Hour. Please note that like many large events, we do not offer refunds under any circumstances.

 

Q: Can we be denied access?

A: Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc… We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!! Also note that Dark Hour has regulation 30.07 signage posted at the entry to the main ticketing area.

 

Q: I want to do a story on your haunted house, who should I contact?

A: Please email [email protected]

 

Q: I want to work at your haunted house. How do I apply?

A: Please fill out the application HERE.

 

Q: Are you open if it’s raining?

A: YES. We are always open rain or shine. Dark Hour and Carl’s Playhouse are 100% indoors and climate controlled. A large portion of the queue is also indoors during Halloween season. For all of our off-season events, the line is also 100% indoors. Much of the line during Halloween season is outside and under a large tent on concrete. On extremely busy nights the endmost part of the line will be outside of any cover.

 

Q: What should I wear to the haunted house?

A: Please pay attention and dress accordingly. It is strongly recommended to wear closed toe shoes. High heels and flip flops are strongly advised against. You will encounter various walking surfaces, darkness, and moisture inside the haunted house. Comfortable casual wear that you can move in is suggested.

 

Q: I have a question that wasn’t answered here, what do I do?

A: Please email [email protected] or message us via our Facebook page.