THE EXPERIENCE
What can I expect from the event?
Dark Hour Haunted House is DFW's top-rated haunted house event. Dark Hour’s state of the art lighting and audio systems, in-house production facility, and talented staff of artists and technicians allow us to offer new immersive experiences for each unique production.
Where is the experience located?
The event will take place at Dark Hour, located at 701 Taylor Dr, Plano, TX 75074, off Plano Parkway and Highway 75, near the George Bush Turnpike.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The haunted attraction usually takes 20-30 minutes to walk through. There is a small wait in a themed queue as well. Overall, plan to spend 60-90 minutes at Dark Hour.
The VIP experience takes 1h, includes VIP scare stations, two trips through the attraction and fast pass admission to skip the waiting line!
Will food and beverage be available on site for purchase?
Sodas, bottled water, and packaged snacks are available at the gift shop.
Is there parking available?
Free paved parking is available on site and in surrounding areas.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
Closed toe shoes are strongly recommended. Costumes are welcome, however they must follow these guidelines: NO masks or helmets may be worn. NO oversized costumes, including inflatables or stilts. NO handheld props or costume elements.
Will there be interaction with the performers?
While the performers will captivate and engage the audience, the experience does not involve direct interaction with them. You can fully immerse yourself in the performance by observing and enjoying it.
Our monsters will not touch you. Please be respectful and do not touch them. Incidental and unintentional contact may occur, as they do get very close but they will not touch.
TICKETS
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket.
No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
Can I make a group booking?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket.
No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 10 minutes.
Do I need to sign a waiver?
Yes. All attendees are required to fill out a waiver before entering the event. A digital waiver link will be delivered with your ticket confirmation. Please fill it out before arriving to ensure a smooth and fast check-in.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location. Service animals are allowed only in the lobbies but not in the show areas. This is for the animal’s safety.
Is the venue accessible?
Yes, the event is being held in an accessible venue, ADA compliant with a hallway width of 42” and ramp slope of 1” of rise to 1 ft of length when ramps are needed. We do provide a character escort to make navigating the dark hallways as smooth and yet as terrifying as possible.
What are the prohibited items at the experience? Can I smoke or vape?
Smoking and vaping are not allowed at the venue.
Is the experience accessible for deaf/visually impaired people?
We are happy to confirm that both deaf and visually impaired people will be able to enjoy this experience.
Will there be strobe lights?
This event will include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, so there won't be any seating available.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Unfortunately, photos and videos are not permitted inside the haunted attraction, not even with your mobile phone. However, there are plenty of free photo ops in the pre-show and post-show areas.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out at info@darkhourhauntedhouse.com.
Is a coat check available?
Unfortunately, this venue has no coat check.
Is there an age requirement?
All ages are welcome to this experience, although we recommend this experience for ages 10+. Please keep in mind that the space is not accessible for prams/strollers.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
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